Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
If any boxes arrive with apparent damage, pictures are required and grillmen.com must be notified immediately at grillmanrobert@gmail.com when you receive the item. We will work with you to facilitate the return. Do not open boxes with apparent damage.
Concealed damage would occur when the box is not damaged but upon opening the box you notice the product is damaged. Take pictures of the damaged product and return it to its original packaging and notify grillmanrobert@gmail.com Concealed damage claims must be reported within 30 days of delivery.
Opened items and damaged items are subject to management approval and may be non-refundable. Items that have been installed are non refundable.
For defective products, please contact the manufacturer directly for any manufacturer warranty claims.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return Address
11477 US 19 N
Clearwater, FL 33764
USA
Shipping
We can ship to virtually any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
The GrillMen.com shipping policy is simple. We offer a flat rate shipping cost of $9.95 and free shipping on orders over $249.99.